Frequently Asked Questions

We’re here to help

Below you’ll find some of our most frequently asked questions. We’ve tried our best to answer them, but if you still have any questions, please feel free to contact us by emailing [email protected]


How do the online payments work?

New for the 2023 season, you can now pay for activities using a credit card!

When booking your activity through the booking page, you will be able to choose to pay either online or offline. Online payments are facilitated by our payment gateway, Stripe. You can choose to pay either in full at the time of booking, or a deposit only. For online payments you will receive a receipt immediately after funds are received. For offline payments, there is manual intervention needed by the team, so receipts may take some time to come through. Please appreciate that during the main season the team is busy running activities every night of the week, so time for admin is minimal. Apologies in advance for any delays. 

How much are the deposits?

Deposits for all activities is 20% of the full price cost. Deposits are required within 10 days of making the booking otherwise we will release your booked places back into the booking system for other people to book. Deposits are non-refundable. Please see our booking policy for full details.

If I've paid a deposit, how do I pay the balance?

Invoices will be sent to the email address provided when booking. The invoices will be sent from our payment gateway, Stripe. You can settle the invoice either by online payment by card or offline payment by BACS. The payment details can be found in the stripe invoice.

I can't do online payments, how do I pay?

Online payments are our preferred method of payment as it helps to keep the admin to a minimum for both you and us. However, we appreciate that not all groups are able to make payments online. Offline payments can be made by BACS to our account, details of which can be found when booking through our booking system, and in our booking confirmation email.

Can I pay by cheque?

Unfortunately we are unable to accept payments by cheque anymore.

Ages & Eligability to Book

Can I bring members of a section to an activity designed for a different section?

No. Our activities are carefully crafted and designed to suit a specific age range. Please only book your section onto activities found on your sections’ booking page of the website. Unfortunately we are not able to accept Beavers on Cub activities, Cubs on Scout activities etc.

How old do you need to be to take part in a youth course?

Our courses are designed for members of the Scout section (10.5 – 14 yrs) and the Explorer section (14 yrs+). Unfortunately we are unable to accept anyone younger than 10.5 years on our courses.

I'm from a Guide/School/Youth Group, can I book onto the activities?

No. Unfortunately, our activity provision is for members of Nottinghamshire Scouts only.

I'm from a different Scout County, can I book onto the activities?

No. Unfortunately, our activity provision is for members of Nottinghamshire Scouts only.


Which activities are designed for beginners?

Our activity sessions that are designed for beginners are labelled as “Come and Try it” sessions. These are for young people who are wanting to try a new activity. Activities like our water weekends are designed for people who have done the activities before and are wanting to develop their skills further.

I have a young person with additional needs, can they participate?

This will depend on the activity and the young person, safety and wellbeing are always our primary concern, so it’s best for us to have a discussion about any Scouts with additional needs. You can contact us by emailing [email protected]

Other Questions

Can I bring additional young people on the day?

Unfortunately we are only able to accept the number of places you have booked. All of our activities have maximum group sizes for safety and throughput purposes to ensure everyone gets the most out of their adventure with us. 

What badgework can be signed off by taking part in the activities?

Details on which badge requirements have been met are now provided in the information packs for each activity which you can find by going to your section’s page on our website.

How do I find out details about the activity we've booked?

The joining instructions which includes things like timing and clothing required for the activity can be found in the activity information packs on your sections’ page of our website.